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Employee surveys, customer surveys and risk survey solutions assessing and boosting business performance, and strengthening your company's ability to compete effectively

How an Employee Survey Can Strengthen
Your Business's Performance and Sustainability

Whether your company is a small or mid-size business, or a Fortune 500 company, you can significantly increase performance, profit, competitiveness and sustainability by closely listening to your employees. Conducting an online employee survey/online employee engagement survey is a highly effective and low cost way to gather information, suggestions and insight from employees, no matter what your field of business is.
Online employee attitude surveys and online employee climate surveys can be customized to meet your company's specific needs, enabling you to include questions about issues of particular concern. Comprehensive employee surveys typically include questions in each of the following categories:
  1. Having the resources needed to do the job effectively
  2. Communications within and between organizational units and from senior management
  3. Teamwork and collaboration
  4. Company culture
  5. Innovation/ingenuity
  6. Employee engagement and empowerment
  7. Process effectiveness
  8. Commitment to customers, customer satisfaction and quality
  9. Your manager's effectiveness
  10. Feedback about senior leaders
  11. Compensation, recognition and employee benefits
  12. Performance measurement and feedback
  13. Work environment
  14. Training and development
  15. Commitment to the company
  16. Other topics pertinent to your company
Companies realize significant bottom-line benefits and a very strong payback when action is taken based on employee survey findings. Significant gains in employee engagement, satisfaction, performance and retention boost productivity, quality, customer service and customer satisfaction. Hidden problems, opportunities and solutions are identified. By focusing on the departments, stores, branches and locations receiving the lowest ratings in employee engagement surveys, companies can strengthen the least effective managers and the performance of the organizational units placing a strong drag on profit.
Online employee engagement surveys identify what needs to be done to strengthen internal communications, leadership effectiveness, company culture and business processes. Your employees know what is keeping them from being more effective in performing their jobs, and what your customers are telling them about your products, services, sales and service environment. Your customers also tell them about your competitors and how your company compares with them. An employee engagement survey enables your company to translate this knowledge and experience into action and bottom-line results.
Some of the other benefits your company can realize from employee surveys include strengthening your culture of collaboration and change, enhancing your company's employer of choice reputation, avoiding costly employee abuse law suits and facilitating innovation and entrepreneurship.
To achieve a high participation rate in an employee attitude survey, it is best to keep responses anonymous. When employees are confident that their responses will not be traced back to them, they provide honest feedback, providing useful information and insight needed for making important changes.
There are some things your company needs to do to get the greatest possible results from an employee attitude survey. These include doing an effective job of analyzing the findings, communicating key aspects of the results with all employees, creating implementation plans and getting everyone involved in making needed changes. It is also useful to conduct the surveys annually to measure progress and trends, and to identify new challenges and opportunities that continuously surface in our highly competitive, fast changing world.
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