Employee Surveys
- Employee Engagement
- Employee Satisfaction
Customer Surveys
Enterprise Surveys
Industry/Sector Surveys
|
Employee Engagement Surveys
Employee Satisfaction Surveys
Employee Opinion Surveys
Gain Information and Insight for Increasing Growth and Profit
Importance of Employee Engagement and Employee Satisfaction
Your employees have a wealth of information about what it is like to work at your company, and what your customers are telling them about your company and your competitors.
Your employees also have considerable knowledge about what can be done to improve your company's productivity, quality, customer service, customer satisfaction, customer loyalty, growth and profit, and what can be done to improve your risk profile.
Equally important, your employees know how satisfied or dissatisfied they are working at your company. They also know how engaged they are and what can be done to increase their level of engagement.
While most companies are aware of the need to take action and make improvements to become more competitive, they often miss important hidden actions that can really make a difference for customers, employees and the bottom line. That's where Quantisoft's employee surveys come in, uncovering the hidden information, suggestions and insight you need from across your organization.
Highly satisfied employees are more engaged in their jobs, their productivity is higher and they do more to generate profit for your company. While company financials and other "hard data" measurements are important for assessing your company's/organization's performance, they are missing important information, insight and perceptions that can only be gathered by directly asking your employees. Employee engagement surveys, employee satisfaction surveys and employee opinion surveys are the best, most cost-effective way to gather comprehensive information accurately from a large portion of your employees about how satisfied and how engaged they are, and what needs to be done to increase employee satisfaction and engagement.
How Engaged are your employees? How do you know?
How many of your employees are disengaged, how many are somewhat engaged and how many are highly engaged? Assessing employee engagement levels and then taking action to shift disengaged and somewhat engaged employees up the curve will significantly increase employee and company performance. Quantisoft's employee engagement surveys/employee satisfaction surveys/employee opinion surveys measure employee engagement and provide actionable information for driving employee engagement to significantly higher levels.
Company Performance Increases as Employee Engagement Levels Rise
Employee Engagement Surveys or Employee Satisfaction Surveys? Which is the right survey approach for your organization?
We have found that the best approach for companies and other types of organizations is to conduct surveys that include both employee engagement and employee satisfaction issues. It is possible for employees to be satisfied but not engaged, and it is also possible for employees to be engaged but not satisfied.
By conducting employee satisfaction surveys/employee engagement surveys/employee opinion surveys that include a wide range of questions about both employee satisfaction and employee engagement, we gather comprehensive information, opinions, perceptions and insight for assessing employee satisfaction and engagement. Our dual-focused surveys identify shortfalls in employee satisfaction and employee engagement levels, and the reasons for the shortfalls. The surveys also generate extensive information, insight and suggestions for diagnosing problems across your organization and for taking action to address shortfalls in employee engagement and employee satisfaction.
So to answer the question, should you conduct an employee engagement survey or should you conduct an employee satisfaction survey, we recommend that you conduct a survey that focuses on both employee engagement and employee satisfaction.
Employee Satisfaction Drives Employee Engagement
Which Drives Employee and Company Performance
Definition of Employee Engagement
- An organization's employees are engaged when employees at all levels of the organization are fully committed, involved and enthusiastic about their jobs and their organizations.
- Engaged employees are willing, able and actually do contribute to company success.
- Engaged employees regularly go the extra mile, putting effort into their work above and beyond what is expected of them. They willingly and eagerly work extra hours and focus their inspiration, energy, intelligence, skills and experience to achieve success for themselves and their organization.
- Engaged employees thrive when they are working in a positive, supportive corporate culture. Their inspiration, energy and enthusiasm in turn enhance the corporate culture.
Characteristics of Engaged Employees
Highly satisfied employees are more committed and engaged with their work than their less satisfied peers. Highly satisfied and engaged employees are more productive, their work is of higher quality, they give customers better service, they are willing to take the time to solve difficult problems and they're more likely to stay with the organization longer.
Engaged employees exhibit many of the following characteristics, enabling them to achieve significantly higher personal performance levels than disengaged employees:
- Achieve consistently high levels of performance
- High energy and enthusiasm
- Committed to customers and exceeding customer expectations
- Understand the desired outcomes of their job/role
- Professionally and emotionally committed to their job and whatever they do
- Expect and perceive a direct connection between their effort and reward received
- Initiate problem-solving, challenge things that need to be changed
- Innovate and strive for process and product excellence and efficiency
- Focused on achieving goals, committed to completing tasks and assignments
- Expect and enjoy autonomy and the ability to make decisions when needed to do their job
- Initiate and participate in special projects and positive things to act on
- Expand what they do and build on it
- Committed to the company, their group and role
- Proactive building of supportive relationships
- Would recommend their company, products and services
- Attention to details
- Typically prefer complex, challenging work (as they perceive complexity and job challenge)
- Communicate willingly and effectively with employees at all levels
- More likely to identify risks and take appropriate risks
- Committed to and demonstrate personal and professional improvement
- Proactive conflict resolution
- They get things done!
Psychological Factors Driving Employee Satisfaction and Engagement
Employees behave and act based on how they feel and what they believe. Quantisoft understands the psychological factors that drive employee satisfaction and employee engagement. Our employee engagement surveys, employee satisfaction surveys and employee opinion surveys are created with the important psychological factors that drive employee performance in mind. We have the experience and expertise to design surveys and analyze employee perceptions and information to assist your organization in creating engaged and satisfied employees.
Performance Metrics of Employee Satisfaction Surveys, Employee Engagement Surveys and Employee Opinion Surveys
Quantisoft's employee satisfaction surveys, employee engagement surveys and employee opinion surveys are customized to meet your organization's special needs. The surveys include sections and questions that gather information, perceptions and insight about both employee engagement and employee satisfaction issues. Following are some of the measurements included in employee satisfaction surveys, employee engagement surveys and employee opinion surveys:
- Having resources needed to do the job
- Confidence in management's ability to lead the company
- Clarity and effectiveness of communications within and across organizational units
- Management's availability and openness to upward communications
- Teamwork effectiveness
- Demonstrating integrity
- Encouragement for innovation
- Consideration given to ideas and suggestions
- Empowerment to make decisions
- Commitment and effectiveness of diversity initiatives
- Maintaining balance between work and personal life
- Respect for and from manager/supervisor manager
- Manager understanding what motivates employees
- Fair treatment from manager/supervisor
- Recognition from manager/supervisor
- Commitment to quality excellence and customer service
- Communication of performance expectations
- Performance evaluation and feedback effectiveness
- Effectiveness of training and mentoring
- Effectiveness of recruiting, hiring and on-boarding processes
- Opportunities for development and growth
- Satisfaction with career prospects within the company
- Satisfaction with compensation and benefits
- Work/life balance
- Commitment to work at the company for the foreseeable future
- Pride in working for the organization
- Understanding of and commitment to the company's direction, mission, vision and values
- Willingness to recommend the company as a good place to work
Benefits of Quantisoft's Employee Satisfaction Surveys, Employee Engagement Surveys and Employee Opinion Surveys
Quantisoft's employee satisfaction surveys, employee engagement surveys and employee opinion surveys generate significant bottom-line benefits and a very strong payback when action is taken based on the survey findings:
- Increase employee engagement and performance
- Increase employee satisfaction, employee loyalty and employee productivity
- Identify hidden problems, opportunities and possible solutions
- Create a roadmap for making breakthrough improvements
- Focus managers' energies on areas with the highest priority and the largest payback
- Execute more effectively
- Identify internal communications problems, a significant cause of dissatisfaction and poor performance
- Strengthen the culture of collaboration and change
- Reduce costly employee turnover
- Enhance your "employer of choice" reputation
- Avoid costly abuse law suits
- Facilitate innovation and smart risk-taking
- Reduce the "People Performance Gap©" -- the costly gap in performance between the most and least effective people performing each job in your company
Survey Reports and Survey Demographics
- You receive comprehensive easy to read and understand graphical, summary tabular and comments reports within three days or less after the survey response period is ended. Reports are presented for your company overall as well as by employee demographics (e.g. department, location, years of service, gender, race, etc.). Quantisoft's surveys eliminate the costly and time consuming need for your company to spend days creating graphs and useful tabular and comments reports using Excel, which is required when you use self-service online survey services
- On an optional basis Quantisoft will prepare an Executive Summary Report (over 95% of our customers have us prepare the report). Quantisoft analyzes the survey data in detail and prepares an Executive Summary Report that includes a summary of the survey findings, identification of themes, analysis of the data, benchmarking comparisons of key results with results from other surveys we have conducted, and recommendations based on the survey findings.
Climate Surveys
To some people, climate surveys are another name for an employee opinion survey. To others, climate surveys focus primarily on organizational environment and corporate culture issues. For organizations that are concerned about their organizational climate, Quantisoft will customize your climate survey to hone in on the organizational and corporate culture issues that you are concerned about.
Other HR Surveys/Employee Surveys
Quantisoft's employee satisfaction, engagement and opinion surveys typically include questions that gather information and perceptions about satisfaction with employee benefits, causes for employee turnover, leadership effectiveness and other important HR issues. For organizations that need to focus on strengthening leadership, reducing employee attrition or getting more value from company and employee dollars spent for employee benefits, Quantisoft conducts the following types of specialized HR surveys/employee surveys:
- 360 Leadership Surveys – Quantisoft's 360 surveys are typically conducted for several to many leaders at the same time. Our 360 leadership survey includes over 30 leadership traits and competencies, providing 360 degree feedback to leaders at all levels of the organization. Senior management and HR receive reports identifying leadership strengths and weaknesses across the organization.
- Employee Benefits Surveys – Quantisoft's employee benefits survey assesses employees' satisfaction with your organization's employee benefits program, providing information and insight for providing benefits that meet employees' diverse needs and while getting more value for benefits dollars spent.
- Employee Turnover Surveys/Employee Retention Surveys/Exit Interview Surveys – For organizations experiencing high levels of employee turnover across the company or in specific departments, Quantisoft's employee turnover surveys, employee retention surveys and exit interview surveys identify the causes of turnover and provide information for reducing turnover.
Employee surveys generate a quick payback
Conducting an employee survey is very inexpensive compared to the cost reduction, revenue enhancement, and many other quantitative and qualitative benefits an employee survey can provide. For only a few thousand dollars, employee surveys provide actionable information for increasing organizational and leadership effectiveness, for increasing productivity, quality and customer service, and for enhancing employee and customer satisfaction.
To achieve consistently high levels of performance, organizations should conduct an employee satisfaction survey, employee engagement survey or an employee opinion survey annually, and take action based on the results.
View a sample Employee Satisfaction Survey/Employee Engagement Survey/Employee Opinion Survey:
Please go to the following Internet URL to view a sample employee engagement survey/employee satisfaction survey/employee opinion survey. We have many additional employee engagement and employee satisfaction questions that have been successfully used in surveys. The survey and demographic questions are tailored to meet the needs of your organization:
|
