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Memorable Quotes

Successful business and other leaders often provide inspiration for achieving significant increases in the performance of employees and organizations, and customer satisfaction.
Quantisoft's online employee surveys, human resources surveys, customer surveys, business risk survey solutions, IT customer satisfaction surveys and other online surveys provide businesses and their managers with information and insight for achieving the results inspired by these successful leaders.
"It is not the strongest of the species that survives, nor the most intelligent, but the ones most responsive to change."
- Charles Darwin
Following are memorable quotes demonstrating what many highly successful people understand… the importance of listening to employees and customers, and putting them first. Surveys are one of the best ways to listen to employees and customers, to gather their collective perceptions and suggestions, and to let them know that your company values their opinions.

Memorable Quotes About Employees

"The Customer Comes Second: Put Your People First and Watch 'em Kick Butt."
Hal Rosenbluth, Rosenbluth International
"There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else."
Sam Walton, Walmart
"The essence of competitiveness is liberated when we make people believe that what they think and do is important - and then get out of their way while they do it."
Jack Welch, General Electric
"Do what you do so well that they will want to see it again and bring their friends."
Walt Disney, The Walt Disney Company
"Employees will only complain or make suggestions three times on the average without a response. After that they conclude that if they don't keep quiet they will be thought to be troublemakers or that management doesn't care."
Peter Drucker, Business Guru, Author, Professor of Business
"But I like to think that a lot of managers and executives trying to solve problems miss the forest for the trees by forgetting to look at their people -- not at how much more they can get from their people or how they can more effectively manage their people. I think they need to look a little more closely at what it's like for their people to come to work there every day."
Gordon Bethune, Continental Airlines
"Best Efforts will not substitute for knowledge."
W. Edwards Deming, Quality Guru
""You put together the best team that you can with the players you've got, and replace those who aren't good enough."
Robert Crandall, American Airlines
"The definition of insanity is to keep doing the same things and expecting a different result."
Stephen Covey, Author - "7 Habits of Highly Successful People"
"Dream more than others think practical…Expect more than others think possible."
Howard Schultz, Starbucks Coffee
"You have to perform at a consistently higher level than others. That's the mark of a true professional. Professionalism has nothing to do with getting paid for your services."
Joe Paterno, Penn State University Football Coach
"Slowness to change usually means fear of the new."
Philip Crosby, Quality Guru
"At IBM everybody sells! Every employee has been trained to think that the customer comes first -- everybody from the CEO, to the people in finance, to the receptionists, to those who work in manufacturing."
Buck Rodgers, IBM
"Don't measure yourself by what you have accomplished, but by what you should have accomplished with your ability."
John Wooden, Basketball Coach, UCLA
"Over 70% of people leave their jobs because of the way they are led."
Norman Drummond, Motivational Speaker

Memorable Quotes About Customers

"Your most unhappy customers are your greatest source of learning."
Bill Gates, Microsoft
"It's customers that made Dell great in the first place, and if we're smart enough and quick enough to listen to customer needs, we'll succeed."
Michael Dell, Dell
"Our Policy: Rule 1 - The customer is always right! Rule 2 - If the customer is ever wrong, reread rule 1."
Stew Leonard, Stew Leonards
"Make your product easier to buy than your competition, or you will find your customers buying from them, not you."
Mark Cuban, Dallas Mavericks
"This may seem simple, but you need to give customers what they want, not what you think they want. And, if you do this, people will keep coming back."
John Ilhan, Crazy John's
"If you work just for money, you'll never make it, but if you love what you're doing and you always put the customer first, success will be yours."
Ray Kroc, McDonalds
"For us, our most important stakeholder is not our stockholders, it is our customers. We're in business to serve the needs and desires of our core customer base."
John Mackey, Whole Foods
"Customers don't expect you to be perfect. They do expect you to fix things when they go wrong."
Donald Porter, British Airways
"Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business."
Zig Ziglar, Sales and motivational speaker and writer
"The single most important thing to remember about any enterprise is that there are no results inside its walls. The result of a business is a satisfied customer."
Peter Drucker, Business Guru, Author, Professor of Business
"In business you get what you want by giving other people what they want."
Alice MacDougal
"Unless you have 100% customer satisfaction…you must improve."
Horst Schulz
"Even if you have the empathy and the passion and you address the customer's problem, you haven't really given good customer service in total. You haven't done that until you have eliminated the problem that caused her to call in the first place."
Charles Fishman, Fast Company

Memorable Quotes About IT

"As we go forward, I hope we're going to continue to use technology to make really big differences in how people live and work."
Sergey Brin, Google
"The number one benefit of information technology is that it empowers people to do what they want to do. It lets people be creative. It lets people be productive. It lets people learn things they didn't think they could learn before, and so in a sense it is all about potential."
Steve Balmer, Microsoft
"Technology is always evolving, and companies…can't be afraid to take advantage of change."
Eric Schmidt, Google

Memorable Quotes About Risk Management

"Even a correct decision is wrong when it was taken too late."
Lee Iacocca, Father of the Ford Mustang and CEO of Chrysler
"Risk comes from not knowing what you're doing."
Warren Buffett, Investment Entrepreneur, Berkshire Hathaway
"To make a mistake is only human; to persist in a mistake is idiotic."
Cicero, Roman orator, politician and philosopher
"One of the key implementation issues that must be addressed is how to overcome a corporate culture that is lacking or even negative toward risk management.""
Edmund Conrow, Author on Risk Management

Memorable Quotes About Business Mission, Competitive Information and Strategy

"There is at least one point in the history of any company when you have to change dramatically to rise to the next level of performance. Miss that moment - and you start to decline."
Andy Grove, Intel
"It's through curiosity and looking at opportunities in new ways that we've always mapped our path at Dell. There's always an opportunity to make a difference."
Michael Dell, Dell
"A corporation is a living organism; it has to continue to shed its skin. Methods have to change. Focus has to change. Values have to change. The sum total of those changes is transformation."
Andy Grove, Intel
"The contour of the land is an aid to an army; sizing up opponents to determine victory, assessing dangers and distances, is the proper course of action for military leaders. Those who do battle knowing these will win, those who do battle without knowing these will lose."
Sun Tzu, Author - "The Art of War"
"Unless commitment is made, there are only promises and hopes…but no plans."
Peter Drucker, Business Guru, Author, Professor of Business
"Measure twice, cut once."
Carpenter's rule

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