Using Surveys to Assess Key Drivers of Business Performance

Every business is unique, even if it has competitors doing the exact same things. Every organization has a unique combination of business drivers including their leadership, corporate culture, IT environment, employees, vision for the future and other drivers of their business.

Employee satisfaction surveys, employee engagement surveys, customer satisfaction surveys, IT customer satisfaction surveys, risk surveys and other types of surveys are a quick and cost effective way to assess any organization's business drivers. Quantisoft's surveys identify strengths, weaknesses, opportunities, threats and problems. Depending on the type of survey, comments and suggestions received from employees, customers and other groups provide a wealth of information and insight for increasing employee and business performance and making better, more informed decisions.

Conducting an employee satisfaction survey/employee engagement survey, customer satisfaction survey, risk survey or IT customer satisfaction survey will identify the business performance drivers that need strengthening and point to solutions for significantly increasing business performance. Which drivers of business performance are negatively impacting your business' performance? What does your business need to do to increase performance? Employee surveys, customer surveys, IT customer surveys and risk surveys provide answers and solutions.

The following table includes many typical drivers of business performance. Any individual or combination of business performance drivers can be placing a drag on your organization's performance. Even if your business or other type of organization is performing well, how much better might it perform by identifying and strengthening specific business performance drivers that are negatively impacting business performance?