Survey Types
Employee Surveys
Customer Surveys
Enterprise Assessments
Industry Assessments
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Quantisoft's Surveys:
"Managing With Metrics"
Employee surveys and HR surveys
- Employee opinion/satisfaction/engagement surveys
- Employee exit interview surveys
- Employee turnover assessment surveys
- Employee benefits feedback/satisfaction surveys
- Training effectiveness feedback surveys
- Organizational effectiveness assessment surveys
- Customized surveys to meet your organization's special information/feedback needs
- Strengthening your organization's sustainability, performance, reputation, growth and profitability
- Increasing employee engagement and performance
- Increasing employee satisfaction, loyalty and productivity
- Identifying hidden problems, opportunities and possible solutions
- Creating a roadmap for making breakthrough improvements
- Focusing managers' energies on areas with the highest priority and the largest payback
- Identifying barriers to innovation and entrepreneurship
- Identifying internal communications problems, a significant cause of dissatisfaction and poor performance
- Identifying ways to strengthen corporate culture and trust between leadership and employees
- Strengthening the culture of collaboration and change
- Assessing HR customer satisfaction and HR's performance
- Measuring how well HR strategy and service performance is linked with business strategy
- Focused employee retention surveys
- Exit interview surveys
- Former employee feedback/opinion surveys
- Make changes to the benefits plan based on employee feedback.
- Get greater value from the benefits dollars spent by your company.
- Provide employees with benefits they want and need.
- Identify changes to benefit plans to help to attract new employees and retain existing employees.
- Increase employee satisfaction and performance.
- Provide leaders with honest, anonymous feedback for increasing their effectiveness.
- Create and maintain organizational leadership competency inventory/database.
- Identify training and development needs for individual leaders and the organization overall for 36 leadership criteria.
- Identify high potential leaders based on feedback from any or all of the following groups: the leader's direct reports, peers and leaders at a more senior level.
- Focus recruiting and hiring based on the organization's leadership criteria and organization-wide results from 360 leader surveys.
- Gain critical information and insight for increasing the effectiveness of your organization's leaders at all levels of your organization.
- Use 360 leadership assessment survey/360 leadership survey data for succession planning.
- Use leadership as a competitive advantage (enhanced reputation, increased profit, increased business growth, improved employer of choice status, etc.).
- Periodic sales force satisfaction/opinion surveys
- Sales force pulse surveys
- former sales employees feedback/opinion surveys
- Sales manager opinion surveys
Customer Satisfaction Surveys/Customer Opinion Surveys
- Customer opinion/satisfaction/engagement surveys
- Pulse surveys
- Periodic (e.g. semi-annual or annual) feedback surveys
- Transaction/incident surveys
- Customized customer surveys
- Help desk support
- Desk side service and support
- Break fix support
- Install, move, add, change (IMAC) support
- Resolver applications maintenance support
- Application support/Software development
- Server operations
- Hardware repair
- IT's communications with users
- IT procurement
- Hardware ordering and replacement (desktops, laptops, printers, scanners, smartphones)
- IT training for IT employees and customers
- Network effectiveness
- Project management office -- PMO
- IT employee engagement - satisfaction
- Call center customer satisfaction surveys
- Periodic call center surveys
- Follow-up call center transaction and incident surveys
Enterprise surveys
- Enterprise and operational risk
- Employee and customer legal risk
- Employee turnover
- Business interruption/continuity risk
- Capacity utilization/availability risk
- Regulatory and legal compliance risk
- Fraud risk
- Environmental risk
- Outsourcing risk
- Technology risk
- Bias, diversity and abuse risk
- Management succession risk
- Fiduciary risk
- Pre integration M&A surveys/employee satisfaction surveys/employee engagement surveys identifying differences and gaps between organizations being merged
- Merger & acquisition surveys during M&A integration, assessing progress of integration initiatives
- Post merger/acquisition surveys/employee satisfaction surveys/employee engagement surveys measuring the success of the merger & acquisition integration process and identifying integration issues that still require improvement
- Facilitates Sarbanes-Oxley 404 compliance
- Enables increased transparency, fewer surprises and more effective risk management, strengthening investor, public and regulatory confidence
- Improved overall control culture
- Better business risk information for Management and Audit Committees
- Enhanced processes and controls to drive operational effectiveness
- Improved Corporate Governance Process
- Better alignment of IT with the business
- Facilitates Board of Directors Oversight
- Greater financial accountability
- Increased effectiveness of employees
- Helps define training requirements for ensuring a Sarbanes-Oxley Ethical and Compliant Culture
- State Privacy Regulation Surveys
- Improve contract tracking and contract compliance resulting in reduced contract creation and contract management costs
- Ensure suppliers and other outside parties are complying with your organization's contracts
- Provide legal staff with information for enhancing their support of the contract process
- Avoid costly contract related litigation
- Determine how well contract practices and processes have been communicated and are being followed across the organization
- Use the contract risk survey findings for contract risk mitigation and to design and implement a consistent, enhanced contract management process and contract practices
- Reduce the risk of unauthorized creation and signing of contracts
- Provide managers with useful information about their business unit's contracts and how well they are creating and managing contracts
- Ensure that paper and electronic contracts are stored securely
- Gather energy saving suggestions from your company's employees, getting all employees involved.
- Assess your employees' awareness of your company's Going Green initiatives and how well employees understand what your company is doing to Go Green.
- Send a message to employees that your company cares about Going Green and that you value ideas and feedback from employees.
- Measure ongoing Going Green progress by conducting Going Green Surveys annually.
- Increase employee awareness about Going Green and the need to support your company's Going Green initiatives. It will get employees thinking about how they can contribute to the Going Green effort.
- Encourage your employees to adapt your company's Going Green concepts to their personal life, which can be good for everyone.
- Save your company money.
- Increase the sustainability of your company.
- Organizational Effectiveness Survey
- Best practice processes enhance customers' experience with your company...they will tell other people and remain loyal customers.
- Identify opportunities for process improvements from employees and/or customers.
- Identify and fix recurring process problems impacting customers, productivity, quality, timeliness, employee knowledge, customer service and costs.
- Reduce the number of customer problems and complaints.
- Improve communications within your organization and with customers.
- Increase employee morale by making their jobs easier and more productive, providing them with processes, information, training and tools they need to be more productive.
- Use business process effectiveness survey results to prioritize performance improvement initiatives and projects.
Industry/Sector Surveys
- Resident opinion surveys
- Business opinion surveys
- Partner evaluation feedback surveys
- Associate attorney evaluation surveys
- Associate attorney development surveys
- Administrative staff feedback surveys
- Opinion/engagement/satisfaction surveys
- Risk assessment surveys
- Member satisfaction surveys
- Periodic feedback surveys
- Transaction and incident surveys
- Customized member surveys
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